1. Introduction
This Privacy Policy explains how the online store nemo.md, operated by ALTOS PLUS SRL (IDNO 1004600054947) (hereinafter "we", the "Controller"), collects, uses and protects your personal data when you visit the website or place an order.
Your data is processed in accordance with Law No. 133/2011 on the Protection of Personal Data (Republic of Moldova; replaced, as of 23 August 2026, by Law No. 195/2024) and the principles of the General Data Protection Regulation (GDPR).
2. Data Controller
- Controller: ALTOS PLUS SRL (IDNO 1004600054947)
- Website: nemo.md
- E-mail: info@nemo.md
- Address: Republic of Moldova, Chisinau, 53 Valea Dicescu St., office 1
3. What Data We Collect
We collect only the data we need to provide our services:
- first and last name;
- e-mail address;
- phone number;
- delivery address;
- your order history;
- cookies and technical browsing data (IP address, browser type).
4. Purposes of Processing
We use your data exclusively for:
- order processing — confirming, invoicing and delivering the products you order;
- managing your customer account — authentication, order history, saved delivery details;
- commercial communications (offers, promotions, newsletters) — only with your express consent; you can unsubscribe at any time;
- improving the website and your shopping experience.
5. Legal Basis for Processing
We process your data on the basis of:
- performance of a contract — when you place an order;
- your consent — for commercial communications and non-essential cookies;
- our legal obligations — keeping accounting and tax records;
- our legitimate interest — website security and fraud prevention.
The applicable legal framework is Law No. 133/2011 on the Protection of Personal Data (Republic of Moldova), complemented by GDPR principles.
6. Online Payments
Card payments are securely processed by our partner bank (MAIB) through its secure payment page. The nemo.md website does not collect or store your bank card details — they are entered directly into the bank's system.
7. Cookies
The website uses cookies to keep your shopping cart, maintain your account session and analyse traffic. You can manage or delete cookies in your browser settings; disabling essential cookies may affect the functioning of the website.
8. Who We Share Your Data With
We do not sell or rent your data. We share it only with partners strictly necessary to fulfil your order:
- courier companies — for product delivery;
- our partner bank (MAIB) — for processing online payments;
- public authorities — only upon request, as provided by law.
9. How Long We Keep Your Data
We keep your data only for as long as necessary for the purposes for which it was collected, or for as long as the law requires (for example, accounting records). Your account data is kept while your account is active; you may request its deletion at any time.
10. Your Rights
As a data subject, you have the following rights:
- right of access — to find out what data we process about you;
- right to rectification — to request the correction of inaccurate data;
- right to erasure — to request the deletion of your data when its processing is no longer necessary;
- right to object — to object to processing, including for direct marketing purposes;
- right to withdraw consent — at any time, without affecting the lawfulness of prior processing.
To exercise these rights, write to us at info@nemo.md — we will reply within the time limit provided by law. If you believe your rights have been violated, you may lodge a complaint with the National Center for Personal Data Protection of the Republic of Moldova (CNPDCP).
11. Data Security
We apply reasonable technical and organisational measures to protect your data against unauthorised access, loss or disclosure. Access to your data is limited to staff who need it to perform their duties.
12. Changes to This Policy
We may update this policy from time to time. The updated version will be published on this page. We encourage you to review it periodically.
13. Contact
For any questions regarding the processing of your personal data, you can contact us at:
- E-mail: info@nemo.md
- Address: Republic of Moldova, Chisinau, 53 Valea Dicescu St., office 1